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TurboTax and H&R Block Saw Free Tax Filing as a Threat — and Gutted It

TurboTax and H&R Block Saw Free Tax Filing as a Threat — and Gutted It

2 years ago
Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

Jury: Guilty On All Three Counts

3 days ago
Murphy Proposes New Ambitious Gun Control, Safety Measures

Murphy Proposes New Ambitious Gun Control, Safety Measures

7 days ago
Video Shows Chicago Teen Was Unarmed When Shot By Cop

Video Shows Chicago Teen Was Unarmed When Shot By Cop

1 week ago
Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

Police Detectives Charged With Lying About Bar Fight In North Wildwood

1 week ago
Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

Minnesota Cop Will Be Charged in Shooting Of Daunte Wright

1 week ago
Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

Minnesota Police Chief And Officer Quit After Black Driver’s Death

1 week ago
Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

1 week ago
Ex-Cop Told Onlooker Floyd Was Big, ‘Probably On Something’

Prosecutors Rest Their Case Against Ex-Cop In Floyd’s Death

1 week ago
New Jersey Moves Closer To Recreational Marijuana Market

NJ Cannabis Commission Meets, Could Be Six Months Before Legal Weed Hits Streets

1 week ago
Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

Protest After Chief Says Officer Meant To Use Taser, Not Gun

1 week ago
US Recommends ‘Pause’ For J&J Vaccine Over Clot Reports

US Recommends ‘Pause’ For J&J Vaccine Over Clot Reports

1 week ago
Death And Taxes: The Right’s Last Stand

Death And Taxes: The Right’s Last Stand

2 weeks ago
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    Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

    Jury: Guilty On All Three Counts

    Murphy Proposes New Ambitious Gun Control, Safety Measures

    Murphy Proposes New Ambitious Gun Control, Safety Measures

    Video Shows Chicago Teen Was Unarmed When Shot By Cop

    Video Shows Chicago Teen Was Unarmed When Shot By Cop

    Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

    Police Detectives Charged With Lying About Bar Fight In North Wildwood

    Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

    Minnesota Cop Will Be Charged in Shooting Of Daunte Wright

    Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

    Minnesota Police Chief And Officer Quit After Black Driver’s Death

    Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

    Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

    Ex-Cop Told Onlooker Floyd Was Big, ‘Probably On Something’

    Prosecutors Rest Their Case Against Ex-Cop In Floyd’s Death

    New Jersey Moves Closer To Recreational Marijuana Market

    NJ Cannabis Commission Meets, Could Be Six Months Before Legal Weed Hits Streets

    Trending Tags

    • Politics
      Death And Taxes: The Right’s Last Stand

      Death And Taxes: The Right’s Last Stand

      Gaetz Associate Working Toward Plea Deal With Prosecutors

      Gaetz Associate Working Toward Plea Deal With Prosecutors

      New Jersey Moves Closer To Recreational Marijuana Market

      New Jersey Moves Closer To Recreational Marijuana Market

      Biden Tightens Gun Controls, Says Much More Needed

      Biden Tightens Gun Controls, Says Much More Needed

      McConnell Warns CEOs: ‘Stay Out Of Politics’

      McConnell Warns CEOs: ‘Stay Out Of Politics’

      Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

      Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

      Corporations Gave Over $50M To Voting Restriction Backers

      Corporations Gave Over $50M To Voting Restriction Backers

      What Does Georgia’s New GOP Election Law Do?

      What Does Georgia’s New GOP Election Law Do?

      Rep Jeff Van Drew Calls For Fencing To Be Removed Despite Threats To Capitol

      Rep Jeff Van Drew Calls For Fencing To Be Removed Despite Threats To Capitol

      MLB Moving All-Star Game In Response To Voting Restrictions

      MLB Moving All-Star Game In Response To Voting Restrictions

      Trending Tags

      • politics
    • Justice
      Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

      Jury: Guilty On All Three Counts

      Murphy Proposes New Ambitious Gun Control, Safety Measures

      Murphy Proposes New Ambitious Gun Control, Safety Measures

      Video Shows Chicago Teen Was Unarmed When Shot By Cop

      Video Shows Chicago Teen Was Unarmed When Shot By Cop

      Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

      Police Detectives Charged With Lying About Bar Fight In North Wildwood

      Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

      Minnesota Cop Will Be Charged in Shooting Of Daunte Wright

      Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

      Minnesota Police Chief And Officer Quit After Black Driver’s Death

      Ex-Cop Told Onlooker Floyd Was Big, ‘Probably On Something’

      Prosecutors Rest Their Case Against Ex-Cop In Floyd’s Death

      Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

      Protest After Chief Says Officer Meant To Use Taser, Not Gun

      Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

      Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

      Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

      Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

      Trending Tags

      • Justice
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      Amazon Appears To Have Enough Votes To Block Union Effort

      Amazon Appears To Have Enough Votes To Block Union Effort

      Detroit’s Ilitch Family Buying Half of Atlantic City Casino

      Detroit’s Ilitch Family Buying Half of Atlantic City Casino

      Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

      Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

      Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

      Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

      Steve Callender Cashes His Chips In

      Steve Callender Cashes His Chips In

      Biden Announces Huge Infrastructure Plan To ‘Win The Future’

      Biden Announces Huge Infrastructure Plan To ‘Win The Future’

      Eager To Build Infrastructure, Biden Plans To Tax Business

      Eager To Build Infrastructure, Biden Plans To Tax Business

      The Standard Partners With The Associated Press (AP) To Bring You World-Class News

      The Standard Partners With The Associated Press (AP) To Bring You World-Class News

      Are Luxury Appliances Worth The Hefty Price-Tag?

      Are Luxury Appliances Worth The Hefty Price-Tag?

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        Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

        Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

        NJ Eyes Work To Protect Coastline, Reduce Carbon Emissions

        NJ Eyes Work To Protect Coastline, Reduce Carbon Emissions

        New Female Snow Leopard Arrives In Cape May County

        New Female Snow Leopard Arrives In Cape May County

        Jackson Park Project A Threat To Clean Water

        Jackson Park Project A Threat To Clean Water

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        Fixin Things Till They’re Broke

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        Local Activist Makes Picking Up Trash Her Mission

        The Failure Of Imagination In American Politics

        Dupont Has Spread Its Pollution Around The World

        Dupont Has Spread Its Pollution Around The World

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        Why Did The Epa’s Scott Pruitt Suppress A Report On Corruption In Oklahoma?

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          Students Lead Push For Fuller Black History Education

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          CDC Says Schools No Longer Need Daily Disinfection

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          Award-Winning Children’s Author Greg Pizzoli Planning A Virtual Visit To Cape May

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          Gold, Lies, And Genocide In The New World

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          Social Distancing Fails At Ocean City High School

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          The Covid Kids Are Alright

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          The Problem With The Pledge Of Allegiance

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          A Boat Full Of Holes

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          Why I Don’t Worry About My Kids Falling Behind

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          Any Plan To Reopen Schools This Fall Is Irresponsible And Negligent

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          Code Blue Is No April Fool’s Joke

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          The Cost Of Homelessness in Cape May County

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          Who Cares For Cape May County’s Unwanted?

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          Falling Through The Cracks: Part One

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          We Are The Branches

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          Code Blue At The Beach

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          Students Lead Push For Fuller Black History Education

          Students Lead Push For Fuller Black History Education

          New Jersey Moves Closer To Recreational Marijuana Market

          New Jersey Moves Closer To Recreational Marijuana Market

          British Guitarist Thompson’s Memoir Revisits Golden Rock Era

          British Guitarist Thompson’s Memoir Revisits Golden Rock Era

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          Vast Archives At JFK Library Help Bring ‘Hemingway’ To Life

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          ‘Trial Of The Chicago 7’ Takes Top Honors At SAG Awards

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          What Your Ring Tone Says About You

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          Hulu To Produce ‘1619 Project’ Documentary Series

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          Are Luxury Appliances Worth The Hefty Price-Tag?

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          Award-Winning Children’s Author Greg Pizzoli Planning A Virtual Visit To Cape May

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            Baylor Beatdown: Bears Win Title, Hang 86-70 Loss On Gonzaga

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            Phillies Rally For 5-3 Win Over Mets

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            MLB Moving All-Star Game In Response To Voting Restrictions

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            US Nears 100M Vaccinations As Baseball Returns With Fans

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            Eagles Sign Veteran Quarterback Joe Flacco

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            Phillies Aim To End Nine-Year Postseason Drought

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            Will There Be March Madness, Spring Break Or Even Summer Festivals?

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            Supreme Court Says States Can Play Ball

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              Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

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              US Recommends ‘Pause’ For J&J Vaccine Over Clot Reports

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              New Jersey Moves Closer To Recreational Marijuana Market

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              Why COVID-19 Conspiracy Theories Persist

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              CDC Says Schools No Longer Need Daily Disinfection

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              CDC Says Fully Vaccinated Can Travel Again

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              US Nears 100M Vaccinations As Baseball Returns With Fans

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              Code Blue Is No April Fool’s Joke

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              Death And Taxes: The Right’s Last Stand

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              South Jersey’s Sanctuary City Designations Are A Haven For Violent Extremists

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              Donald Trump Must Be Held
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              It’s Not Enough For Joe Biden
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              We Have To Stop Trusting Our Leaders To Do The Right Thing

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              The Godless Piety Of American Idealism As Reality Television

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              Defund The Police Was A Raging Success And Everyone Missed It

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                Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                Jury: Guilty On All Three Counts

                Murphy Proposes New Ambitious Gun Control, Safety Measures

                Murphy Proposes New Ambitious Gun Control, Safety Measures

                Video Shows Chicago Teen Was Unarmed When Shot By Cop

                Video Shows Chicago Teen Was Unarmed When Shot By Cop

                Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

                Police Detectives Charged With Lying About Bar Fight In North Wildwood

                Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                Minnesota Cop Will Be Charged in Shooting Of Daunte Wright

                Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                Minnesota Police Chief And Officer Quit After Black Driver’s Death

                Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

                Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

                Ex-Cop Told Onlooker Floyd Was Big, ‘Probably On Something’

                Prosecutors Rest Their Case Against Ex-Cop In Floyd’s Death

                New Jersey Moves Closer To Recreational Marijuana Market

                NJ Cannabis Commission Meets, Could Be Six Months Before Legal Weed Hits Streets

                Trending Tags

                • Politics
                  Death And Taxes: The Right’s Last Stand

                  Death And Taxes: The Right’s Last Stand

                  Gaetz Associate Working Toward Plea Deal With Prosecutors

                  Gaetz Associate Working Toward Plea Deal With Prosecutors

                  New Jersey Moves Closer To Recreational Marijuana Market

                  New Jersey Moves Closer To Recreational Marijuana Market

                  Biden Tightens Gun Controls, Says Much More Needed

                  Biden Tightens Gun Controls, Says Much More Needed

                  McConnell Warns CEOs: ‘Stay Out Of Politics’

                  McConnell Warns CEOs: ‘Stay Out Of Politics’

                  Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

                  Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

                  Corporations Gave Over $50M To Voting Restriction Backers

                  Corporations Gave Over $50M To Voting Restriction Backers

                  What Does Georgia’s New GOP Election Law Do?

                  What Does Georgia’s New GOP Election Law Do?

                  Rep Jeff Van Drew Calls For Fencing To Be Removed Despite Threats To Capitol

                  Rep Jeff Van Drew Calls For Fencing To Be Removed Despite Threats To Capitol

                  MLB Moving All-Star Game In Response To Voting Restrictions

                  MLB Moving All-Star Game In Response To Voting Restrictions

                  Trending Tags

                  • politics
                • Justice
                  Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                  Jury: Guilty On All Three Counts

                  Murphy Proposes New Ambitious Gun Control, Safety Measures

                  Murphy Proposes New Ambitious Gun Control, Safety Measures

                  Video Shows Chicago Teen Was Unarmed When Shot By Cop

                  Video Shows Chicago Teen Was Unarmed When Shot By Cop

                  Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

                  Police Detectives Charged With Lying About Bar Fight In North Wildwood

                  Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                  Minnesota Cop Will Be Charged in Shooting Of Daunte Wright

                  Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                  Minnesota Police Chief And Officer Quit After Black Driver’s Death

                  Ex-Cop Told Onlooker Floyd Was Big, ‘Probably On Something’

                  Prosecutors Rest Their Case Against Ex-Cop In Floyd’s Death

                  Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                  Protest After Chief Says Officer Meant To Use Taser, Not Gun

                  Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                  Black Man’s Death In Minnesota Traffic Stop Sparks New Unrest

                  Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

                  Middle Police Arrest Suspect In Connection With Stolen Guns in Cape May Court House

                  Trending Tags

                  • Justice
                • Economy
                  Amazon Appears To Have Enough Votes To Block Union Effort

                  Amazon Appears To Have Enough Votes To Block Union Effort

                  Detroit’s Ilitch Family Buying Half of Atlantic City Casino

                  Detroit’s Ilitch Family Buying Half of Atlantic City Casino

                  Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

                  Biden’s Big Infrastructure Plan On Collision Course With Obstructionist Agenda Of Republican Party

                  Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

                  Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

                  Steve Callender Cashes His Chips In

                  Steve Callender Cashes His Chips In

                  Biden Announces Huge Infrastructure Plan To ‘Win The Future’

                  Biden Announces Huge Infrastructure Plan To ‘Win The Future’

                  Eager To Build Infrastructure, Biden Plans To Tax Business

                  Eager To Build Infrastructure, Biden Plans To Tax Business

                  The Standard Partners With The Associated Press (AP) To Bring You World-Class News

                  The Standard Partners With The Associated Press (AP) To Bring You World-Class News

                  Are Luxury Appliances Worth The Hefty Price-Tag?

                  Are Luxury Appliances Worth The Hefty Price-Tag?

                  Trending Tags

                  • Environment
                    Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

                    Strong Grassroots Opposition Continues To Plague NESE Pipeline’s Fifth Attempt

                    NJ Eyes Work To Protect Coastline, Reduce Carbon Emissions

                    NJ Eyes Work To Protect Coastline, Reduce Carbon Emissions

                    New Female Snow Leopard Arrives In Cape May County

                    New Female Snow Leopard Arrives In Cape May County

                    Jackson Park Project A Threat To Clean Water

                    Jackson Park Project A Threat To Clean Water

                    Fixin Things Till They’re Broke

                    Fixin Things Till They’re Broke

                    Local Activist Makes Picking Up Trash Her Mission

                    Local Activist Makes Picking Up Trash Her Mission

                    The Failure Of Imagination In American Politics

                    Dupont Has Spread Its Pollution Around The World

                    Dupont Has Spread Its Pollution Around The World

                    Why Did The Epa’s Scott Pruitt Suppress A Report On Corruption In Oklahoma?

                    Why Did The Epa’s Scott Pruitt Suppress A Report On Corruption In Oklahoma?

                    Trending Tags

                    • Education
                      Students Lead Push For Fuller Black History Education

                      Students Lead Push For Fuller Black History Education

                      CDC Says Schools No Longer Need Daily Disinfection

                      CDC Says Schools No Longer Need Daily Disinfection

                      Award-Winning Children’s Author Greg Pizzoli Planning A Virtual Visit To Cape May

                      Award-Winning Children’s Author Greg Pizzoli Planning A Virtual Visit To Cape May

                      Gold, Lies, And Genocide In The New World

                      Gold, Lies, And Genocide In The New World

                      Social Distancing Fails At Ocean City High School

                      Social Distancing Fails At Ocean City High School

                      The Covid Kids Are Alright

                      The Covid Kids Are Alright

                      The Problem With The Pledge Of Allegiance

                      The Problem With The Pledge Of Allegiance

                      A Boat Full Of Holes

                      A Boat Full Of Holes

                      Why I Don’t Worry About My Kids Falling Behind

                      Why I Don’t Worry About My Kids Falling Behind

                      Any Plan To Reopen Schools This Fall Is Irresponsible And Negligent

                      Any Plan To Reopen Schools This Fall Is Irresponsible And Negligent

                      Trending Tags

                      • Education
                    • Housing
                      Code Blue Is No April Fool’s Joke

                      Code Blue Is No April Fool’s Joke

                      Let the Voters Decide

                      Cape May’s Untouchables

                      The Cost Of Homelessness in Cape May County

                      The Cost Of Homelessness in Cape May County

                      Who Cares For Cape May County’s Unwanted?

                      Who Cares For Cape May County’s Unwanted?

                      The Myth Of American Justice: Falling Through The Cracks Part Two

                      Falling Through The Cracks: Part One

                      Falling Through The Cracks: Part One

                      Criminalizing Homelessness

                      Criminalizing Homelessness

                      We Are The Branches

                      We Are The Branches

                      Code Blue At The Beach

                      Code Blue At The Beach

                    • Culture
                      Students Lead Push For Fuller Black History Education

                      Students Lead Push For Fuller Black History Education

                      New Jersey Moves Closer To Recreational Marijuana Market

                      New Jersey Moves Closer To Recreational Marijuana Market

                      British Guitarist Thompson’s Memoir Revisits Golden Rock Era

                      British Guitarist Thompson’s Memoir Revisits Golden Rock Era

                      Vast Archives At JFK Library Help Bring ‘Hemingway’ To Life

                      Vast Archives At JFK Library Help Bring ‘Hemingway’ To Life

                      ‘Trial Of The Chicago 7’ Takes Top Honors At SAG Awards

                      ‘Trial Of The Chicago 7’ Takes Top Honors At SAG Awards

                      What Your Ring Tone Says About You

                      What Your Ring Tone Says About You

                      Hulu To Produce ‘1619 Project’ Documentary Series

                      Hulu To Produce ‘1619 Project’ Documentary Series

                      Call Of The Wild

                      Call Of The Wild

                      Are Luxury Appliances Worth The Hefty Price-Tag?

                      Are Luxury Appliances Worth The Hefty Price-Tag?

                      Award-Winning Children’s Author Greg Pizzoli Planning A Virtual Visit To Cape May

                      Award-Winning Children’s Author Greg Pizzoli Planning A Virtual Visit To Cape May

                      Trending Tags

                      • Sports
                        Baylor Beatdown: Bears Win Title, Hang 86-70 Loss On Gonzaga

                        Baylor Beatdown: Bears Win Title, Hang 86-70 Loss On Gonzaga

                        Phillies Rally For 5-3 Win Over Mets

                        Phillies Rally For 5-3 Win Over Mets

                        MLB Moving All-Star Game In Response To Voting Restrictions

                        MLB Moving All-Star Game In Response To Voting Restrictions

                        Phillies Aim To End Nine-Year Postseason Drought

                        Segura’s RBI Single Gives Phillies 3-2 Win Over Braves In 10

                        US Nears 100M Vaccinations As Baseball Returns With Fans

                        US Nears 100M Vaccinations As Baseball Returns With Fans

                        Eagles Sign Veteran Quarterback Joe Flacco

                        Eagles Sign Veteran Quarterback Joe Flacco

                        Phillies Aim To End Nine-Year Postseason Drought

                        Phillies Aim To End Nine-Year Postseason Drought

                        Will There Be March Madness, Spring Break Or Even Summer Festivals?

                        Will There Be March Madness, Spring Break Or Even Summer Festivals?

                        Supreme Court Says States Can Play Ball

                        Supreme Court Says States Can Play Ball

                        Trending Tags

                        • Health
                          Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

                          Dr. Fauci: Don’t Be Anxious Over Small Risk With J&J Vaccine

                          New Jersey Moves Closer To Recreational Marijuana Market

                          NJ Cannabis Commission Meets, Could Be Six Months Before Legal Weed Hits Streets

                          US Recommends ‘Pause’ For J&J Vaccine Over Clot Reports

                          US Recommends ‘Pause’ For J&J Vaccine Over Clot Reports

                          New Jersey Moves Closer To Recreational Marijuana Market

                          New Jersey Moves Closer To Recreational Marijuana Market

                          Why COVID-19 Conspiracy Theories Persist

                          Why COVID-19 Conspiracy Theories Persist

                          CDC Says Schools No Longer Need Daily Disinfection

                          CDC Says Schools No Longer Need Daily Disinfection

                          Autism Awareness Day

                          Autism Awareness Day

                          CDC Says Fully Vaccinated Can Travel Again

                          CDC Says Fully Vaccinated Can Travel Again

                          US Nears 100M Vaccinations As Baseball Returns With Fans

                          US Nears 100M Vaccinations As Baseball Returns With Fans

                          Code Blue Is No April Fool’s Joke

                          Code Blue Is No April Fool’s Joke

                          Trending Tags

                          • Healthcare
                        • Opinion
                          Death And Taxes: The Right’s Last Stand

                          Death And Taxes: The Right’s Last Stand

                          South Jersey’s Sanctuary City Designations Are A Haven For Violent Extremists

                          South Jersey’s Sanctuary City Designations Are A Haven For Violent Extremists

                          We Need Amy Kennedy Now

                          An Open Letter To Congressman Van Drew

                          Donald Trump Must Be Held To Account For His Crimes

                          Donald Trump Must Be Held
                          To Account For His Crimes

                          All Our Sons

                          All Our Sons

                          It’s Not Enough For Joe Biden To Simply Be Human

                          It’s Not Enough For Joe Biden
                          To Simply Be Human

                          We Have To Stop Trusting Our Leaders To Do The Right Thing

                          We Have To Stop Trusting Our Leaders To Do The Right Thing

                          The Godless Piety Of American Idealism As Reality Television

                          The Godless Piety Of American Idealism As Reality Television

                          Why We Can’t Talk About It

                          Why We Can’t Talk About It

                          Defund The Police Was A Raging Success And Everyone Missed It

                          Defund The Police Was A Raging Success And Everyone Missed It

                          Trending Tags

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                          TurboTax and H&R Block Saw Free Tax Filing as a Threat — and Gutted It

                          byProPublica
                          2 years ago
                          inEconomy, Politics
                          Reading Time: 10 mins read
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                          TurboTax and H&R Block Saw Free Tax Filing as a Threat — and Gutted It
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                          An internal document and current and former company employees show the companies steered customers away from the government-sponsored free option and made them pay.

                          byJustin ElliottandPaul Kiel for ProPublica

                          Despite signing a deal with the IRS that pledged they would help tens of millions of Americans file taxes for free, tax software giants Intuit, the maker of TurboTax, and H&R Block instead deliberately hid the free option and actively steered customers into paid products, according to an internal document and five current and former employees of the companies.

                          H&R Block explicitly instructs its customer service staff to push people away from its free offering, according to internal guidance obtained by ProPublica.

                          “Do not send clients to this Web Site unless they are specifically calling about the Free File program,” the guidance states, referring to the site with the company’s free option. “We want to send users to our paid products before the free product, if at all possible.”

                          Steering customers away from TurboTax’s truly free option is a “purposeful strategy,” said a former midlevel Intuit employee. For people who find TurboTax through a search engine or an online ad, “the landing page would direct you through a product flow that the company wanted to ensure would not make you aware of Free File.”

                          When the Free File program launched 16 years ago, it was extolled as the best sort of collaboration between government and private enterprise. With little cost to the IRS, the huge companies that dominate online tax preparation would help millions of Americans file their taxes for free. Intuit and the industry have spent millions lobbying to make the Free File program permanent because it contains a noncompete provision that restricts the IRS from creating its own free, online filing system.

                          But privately, the free filing option is seen for what it is: a threat to the companies’ profits.

                          So the companies had to strike a delicate balance: They wanted to preserve their arrangement with the IRS to ward off government competition, but then they also sought to make sure the program didn’t recruit too many customers who actually got something for free.

                          The companies set out to convert people who qualify for the program into paying customers. Sure enough, use of the Free File program has collapsed. Soon after it was launched in 2003, more than 5 million Americans filed their taxes for free. Now it’s about half as many, according to the latest IRS data.

                          The industry has also succeeded in fending off a pair of grave dangers: the prospect of the government either creating its own easy online filing system or offering tax returns pre-filled with data the IRS already has, a practice common in other countries.

                          Now Intuit and H&R Block could be dealt a setback. A bill that would codify the Free File program, which passed the House last month, has stalled in the Senate after ProPublica reported that the companies were making it more difficult for people to find their Free File websites by hiding them from search engines.

                          Both companies employ similar tactics: They lure customers in with products advertised as “free” but that upsell them to paid products — or hit them with surprise charges.

                          At Intuit, “The entire strategy is make sure people read the word ‘free’ and click our site and never use” an actually free product, the former midlevel employee said. In reality, TurboTax’s Free Edition guides many people to a product that costs them money. It’s only free for people with the simplest tax situations. The “vast majority of people who click that will not pay $0,” the former employee said.

                          Only a small portion of taxpayers, under 3 million a year, find their way to the program, far below the 100 million who actually qualify. The program is open to anyone who makes under $66,000. The IRS, meanwhile, continues to tout the program as a success, despite its decline. Internal IRS documents show agency officials unconcerned that tens of millions of taxpayers have been drawn to other “free” options.

                          In statements in response to questions from ProPublica, Intuit and H&R Block both said they were “proud” of the Free File program and cited the fact that millions of taxpayers have used it. They did not specifically address the employee accounts. Intuit’s spokesman said the company “created and paid for 17 marketing initiatives … to raise awareness and educate taxpayers about the IRS Free File program.” He specifically pointed to a press release on AOL.com about the program “syndicated through AOL at our expense to drive awareness.”

                          The H&R Block spokeswoman said the company’s Free File offering grew 8.3% this year, and “we have updated our search practices to make H&R Block’s Free File offer even easier to find.”

                          An IRS spokesman said the agency “continues to support the Free File program.”

                          At Intuit, it’s an open secret within the company that helping customers find the Free File program would be bad for business.

                          One former marketing employee recalled a May 2017 meeting of a marketing team at TurboTax’s San Diego headquarters. The tax filing season had just ended, and a dozen or so staffers up to the senior manager level were brainstorming. A new employee proposed that customers going through TurboTax’s interview-style filing process who were found to be eligible for Free File get a “hard recommendation” — essentially a pop-up window — to be routed to the truly free product.

                          The response? Laughter, according to the former employee. The meeting quickly moved on.

                          “They have ways of detecting if you’re paying too much, but they just don’t do it,” the former staffer said.

                          As a result, many people end up paying TurboTax even though they could have filed for free. The company won’t say how many people this is, but it is likely in the millions. Dozens of taxpayers have contacted ProPublica to tell their stories of being charged by TurboTax despite the fact that they earned under $34,000 a year, qualifying them for TurboTax’s Free File product. An 87-year-old retiree with a gross income of $11,000, for example, was charged $124.98 to file with TurboTax.

                          At H&R Block, a former veteran staffer called it “company policy” to steer customers away from the Free File option. “The company is making money from the product, and that money is eating into the clients’ refund,” the former staffer said.

                          At Intuit, customers who don’t know about the Free File product will find themselves instead on the “Free Edition.” There, they are often pushed to buy deluxe versions of TurboTax they might not need. They can be charged a $39.99 “Refund Processing” fee to have the cost of TurboTax deducted from their refund instead of paying upfront. They are also sold side products such as “audit defense,” which offers expert representation in the event of an audit.

                          Executives who have worked at the company boast on resumes reviewed by ProPublica about their success in having diverted customers from “free” offerings to paying products.

                          One former marketing manager described her role as “driving new business growth” through TurboTax Free Edition “while mitigating cannibalization of our paid tax offerings.” Another senior product marketing manager boasted that she had helped develop the “monetization strategy of the TurboTax Free Edition product.” She said she applied the principles of the behavioral economist Dan Ariely to enhance “TurboTax in-product upsell experiences.”

                          On LinkedIn, Heather Samarin, who was a TurboTax vice president of product management a decade ago, said that she had been “charged with addressing the threat posed by IRS free efile program” and had “revamped TurboTax marketing strategy for low-end tax filers,” driving a “100% increase in revenues.” She did not respond to requests for comment.

                          At a meeting in 2014, Intuit’s then-Chief Financial Officer Neil Williams described the prospect of the IRS adopting a system of pre-filled returns as an “existential threat” to the company, according to the former midlevel staffer. Williams didn’t respond to requests for comment.

                          Last summer, according to a former marketing employee, the then-head of TurboTax, Dan Wernikoff, attended a meeting about customers who had unnecessarily selected costlier products like TurboTax Deluxe. These customers had tax situations that qualified them for a cheaper or even free product, and the slides shown at the meeting referred to them as having been “overcharged.” According to the former employee, Wernikoff instructed that going forward, employees should never use the word “overcharged.” Instead, they should say that these customers’ use of products intended for higher-earning customers was “aspirational.” Wernikoff didn’t respond to a request for comment.

                          The IRS’ Free File program peaked early. In 2005, its third year, 5.1 million taxpayers used the program to file a free return. That early success set the program up for plenty of growth, as every year, millions more Americans were moving away from paper to file their tax returns electronically. In 2005, only 68.5 million returns were filed electronically — about half the number filed electronically last year.

                          But instead of growing, Free File shrank.

                          At the IRS, according to internal management reports obtained by ProPublica through a public records request, executives were ambivalent about the program’s decline. The reason for the drop was that companies “now heavily promote free options outside of IRS Free File,” said a report in November 2009. Two years later, as the numbers slid further, a report blamed the “continued migration of taxpayers to other online free services offered in the marketplace.”

                          By 2017, after the number of Free File users had been cut in half from its 2005 peak, IRS executives were claiming the program’s decline was instead proof of its success. As a November 2017 internal report put it: “We believe the continued decrease is a direct result of the increase in free options available in the broad marketplace. Free File has been successful in generating a free marketplace and stimulating that marketplace, perhaps to the program’s detriment.”

                          Yet the same report conceded that the IRS did not have a “quantitative understanding for the decrease in Free File returns” — in other words, the agency had never actually studied why or how taxpayers were lured to other options in the “free marketplace” or whether those options were actually free.

                          One year later, an IRS oversight panel contradicted the report’s rosy conclusions. The panel wrote that the agency “does not provide adequate oversight of the Free File program” and that by failing to have clear goals for the program or checking to make sure the companies were following through on their promises, the IRS was putting “vulnerable taxpayers at risk.” Despite the panel’s criticism, the IRS has not announced any significant reforms to oversight of the program. Last October, the IRS signed a deal with Intuit and the other companies renewing the Free File program.

                          Intuit’s aggressive lobbying of Congress on tax filing issues is well known inside the company, but it is a topic most employees shy away from discussing openly, according to a former Intuit engineer.

                          One employee recalled longtime Intuit CEO Brad Smith, a folksy leader who often invokes his roots in West Virginia, batting back a question at an employee Q&A about whether the IRS should offer Americans pre-filled tax returns. If that happened, Smith argued, the government would take advantage of people, especially those who don’t speak English. A company spokesman didn’t respond to a question about the episode.

                          Smith presided over a decade of dramatic growth at Intuit before he was succeeded by Sasan Goodarzi this year. Last year, Intuit’s consumer division, which includes TurboTax, reported $1.6 billion in operating income.

                          After ProPublica reported last month that many people had been charged even though they were eligible to file for free, dozens of readers reported receiving refunds. But in recent days, the company created a special team to handle — and deny — refund requests, according to customer service representatives working for Intuit subcontractors.

                          Customer service staff reported being told to blame the 2017 Trump tax law for customers being charged. Multiple readers said they’d been told that the ProPublica stories were “fake news.” Intuit has not answered repeated questions about its refund policy. A spokesman said that no material provided to call agents “included a reference to tax law changes, elected officials or derogatory terms about ProPublica.”

                          Meanwhile, calls to investigate the industry’s attempts to steer taxpayers away from the Free File program are growing.

                          This week, Rep. Katie Porter, D-Calif., wrote letters asking the IRS and Federal Trade Commission to investigate Intuit’s and H&R Block’s attempts to hide their Free File pages from search engines.

                          On Wednesday, New York Gov. Andrew Cuomo requested two state agencies to open an investigation. In response, the Intuit spokesman said: “Our search and marketing practices around the IRS Free File program have been called into question. These characterizations are untrue and we look forward to sharing the facts with New York regulators.”

                          The spokesman didn’t respond to requests to specify which characterizations were untrue.

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